Resolve MDR

Use the Resolve MDRs for Production [S1545] screen to action open MDRs.

Click the image to enlarge

To action open material deficiency reports:

Navigate to the Resolve MDRs for Production [S1545] screen.
(Optional) Set the desired the filter options.
Select the desired MDR.
Enter the desired information.
Click the desired action:
- Resolve MDRs - resolves the MDR. On the Supplier Rejection - Material Deficiency Report (MDR) [S2375] screen, the RTV Status will change to Resolved (R).
- Close MDR w/ No Trans - closes the MDR with no resolution. If there is inventory on hold, it needs to be scrapped separately.

Result

You have resolved the MDR.

Notes

Use the Select column to select multiple MDRs for resolution.
Resolved MDRs are automatically closed.
The Purchasing team should decide on if there is a chargeback and for what amount.
The Charge Comments field displays the information entered by the QA Quality assurance (QA) is a way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers. It is part of the quality management process and focuses on providing confidence that quality requirements will be fulfilled. team when they created the MDR and should be used as a reference to the Purchasing team.
If there is a chargeback, on the Comments field, not the Charge Comments, will appear on the credit request.
A chargeback creates a negative unvouched PO for accounting.
Once an MDR has been resolved, use Recreate BOL for Resolved MDR [S2842] to create a bill of lading to return resolved material deficiency report to vendors.
For resolved MDRs:
- For MDRs that have a chargeback, on the Accounting tab:
  - Click Create Credit to create a credit request
  - Click Email Credit to forward the credit request to select vendor contacts
- For MDRs that have inventory to return, on the Shipping tab:
  - Click Create BOL to create a bill of lading
  - Click Create CI to create an invoice
  - Click Create Packing Slip to create a packing slip